If you received an item wrong or is defective, please contact us within 48 hours. We will send you a return label and as soon as we receive the item, we will ship your correct item. Item must be returned within 14 days of receiving your original order.
There are no returns/exchanges on all wigs due to sanitary reasons. There are also no returns/exchanges on liquid/perishables, cosmetics, clearance or sale items.
On all other products, for returns/exchanges, please contact us for a return merchandise authorization. As soon as we receive the item, we will refund your account minus the shipping fee.
If you return an item without a return merchandise authorization from us, we will email you the option of returning the item to you at your cost.
For any packages that are refused upon delivery or returned to us due to bad address or cancellation, a restocking fee of 20% will be charged.
We may also cancel your order for any reason at any time for which you will be notified with our reasoning of the cancellation. You will immediately receive a refund in its entirety due to the cancellation.
If you've qualified for free shipping due to your total amount surpassing $75.00, ground shipping will be used only. If faster shipping speeds are required, please call us directly or email us with your order number so that we may accommodate you.
Shipping charges will be based on the delivery method, size/weight and destination. Liquid products will be shipped via Ground only.
Approximate delivery time for standard shipping: 2 to 5 business days.
Same day delivery is available! *MANHATTAN, NY ONLY!*
You can also order online and pick up in store without having to pay a shipping charge. We are located in the heart of midtown so if you are in a rush, you can purchase online and pick up without the hassle of trying to find items and waiting on line to pay.
*Please note not all items are available for same day delivery. Please call or email us to ensure that it is available for same day delivery!