 Returns
This page details the return and warranty policies
of 123Wigs.com. We have broken it up by topic to help you quickly find what you need.
Incorrectly Shipped Items
At 123Wigs.com, we verify every shipment before it goes out the door. However, if we mistakenly ship you the wrong item, we will reship
the correct item to you and cover the return postage so that you may return the incorrect item
to us. We will then dispose of the item(s) that were mistakenly sent to you as per New York
State Health Department regulations. Just contact us to make arrangements.
Items Damaged In Transit
We insure all of our shipments with each carrier we
use for shipping. If you receive an item that looks like it was damaged in transit, please save
all packaging and items and contact us immediately. You can contact us using the information
on our contact page. We will work with you
to determine the cause of the damage and file a claim with our shipper.
We will also get you a replacement product.
Quality Issues
Many of the wigs and extensions we ship come with
warranties or assurances from the manufacturer. If you believe your wig or extension has been damaged
or does not perform correctly due to a manufacturing defect, please save the original item
packaging (just the bag and label, there is no need to save the shipping box) and contact us as soon as possible. We will
assist you in determining the manufacturer's policy on replacements (if they have one) and how
to get your item repaired or replaced (if possible).
You can contact us using the information
on our contact page.
Other Returns
Due to New York State Health Department regulations
that dictate how personal products may be handled, we are unable to accept returns. Incorrect and
damaged items will be replaced as per the above policies, but no other returns will be possible.
If you have any questions about this policy, please contact us using the information
on our contact page.
Any Questions?
If you have any questions about our shipping
practices, please feel free to contact
us.
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